**Refund Policy**
**Effective Date:** 16th December 2024
MKMMarket is committed to ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made on [https://mkmmarket.com](https://mkmmarket.com) (“Platform”). By purchasing a product, you agree to the terms of this Refund Policy.
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### **1. General Refund Eligibility**
1. **Refund Requests:** Refunds may be requested if:
- The product is materially defective or not as described.
- The product cannot be accessed or downloaded due to technical issues caused by the Platform.
- The product violates the terms of its listing (e.g., incorrect or misleading descriptions).
2. **Ineligible Requests:** Refunds will not be issued for:
- Change of mind after purchase.
- User error, such as purchasing the wrong product.
- Products that have been successfully downloaded or accessed, unless they are proven to be defective or not as described.
- Issues related to compatibility with third-party tools or systems unless explicitly stated in the product description.
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### **2. Refund Process**
1. **How to Request a Refund:** To request a refund:
- Contact MKMMarket support at [support@mkmmarket.com](mailto\:support@mkmmarket.com)
- Provide your order details, including the product name, order number, and reason for the refund request.
2. **Investigation:**
- MKMMarket will review your refund request within 7 business days.
- Additional information may be requested to verify the issue (e.g., screenshots, error logs).
3. **Resolution:**
- If the refund request is approved, the refund will be issued to the original payment method.
- If the request is denied, you will be notified with a detailed explanation.
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### **3. Timeframe for Refunds**
1. **Submission Deadline:** Refund requests must be submitted within 14 days of purchase.
2. **Processing Time:** Approved refunds will be processed within 5-10 business days, depending on your payment provider.
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### **4. Exceptions**
1. **Free Products:** Refunds are not applicable to free products or promotional items.
2. **Custom Services:** Refunds for custom work, services, or one-on-one consultations are governed by separate agreements and are not covered under this policy.
3. **Third-Party Products:** If a product is provided by a third-party seller, their refund policy will apply, and MKMMarket will not be responsible for processing such refunds.
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### **5. Author and Seller Responsibility**
1. **Author Refund Obligations:** Authors are required to provide support for their products and resolve issues promptly. Refunds arising from unresolved issues may be deducted from the author’s account.
2. **Disputes:** In the case of disputes, MKMMarket reserves the right to mediate and make a final decision regarding refunds.
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### **6. Chargebacks**
1. **Disputed Transactions:** If a chargeback is initiated by the customer, MKMMarket will investigate and respond in accordance with the payment provider’s dispute process.
2. **Account Action:** Unwarranted chargebacks may result in the suspension or termination of your MKMMarket account.
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### **7. Platform Credits**
1. **Store Credits:** In some cases, refunds may be issued as store credits instead of cash refunds. These credits can be used for future purchases on the Platform.
2. **Non-Transferable:** Store credits are non-transferable and must be used within the specified validity period, if any.
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### **8. Amendments to This Policy**
MKMMarket reserves the right to update or modify this Refund Policy at any time. Changes will be communicated via the Platform, and continued use constitutes acceptance of the updated policy.
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### **9. Contact Us**
For any questions or concerns regarding this Refund Policy, please contact us:
- **Email:** support\@mkmmarket.com
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By purchasing a product on MKMMarket, you acknowledge that you have read, understood, and agree to this Refund Policy.