Refund policy

**Refund Policy**

**Effective Date:** 16th December 2024

MKMMarket is committed to ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made on [https://mkmmarket.com](https://mkmmarket.com) (“Platform”). By purchasing a product, you agree to the terms of this Refund Policy.

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### **1. General Refund Eligibility**

1. **Refund Requests:** Refunds may be requested if:
  - The product is materially defective or not as described.
  - The product cannot be accessed or downloaded due to technical issues caused by the Platform.
  - The product violates the terms of its listing (e.g., incorrect or misleading descriptions).
2. **Ineligible Requests:** Refunds will not be issued for:
  - Change of mind after purchase.
  - User error, such as purchasing the wrong product.
  - Products that have been successfully downloaded or accessed, unless they are proven to be defective or not as described.
  - Issues related to compatibility with third-party tools or systems unless explicitly stated in the product description.

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### **2. Refund Process**

1. **How to Request a Refund:** To request a refund:
  - Contact MKMMarket support at [support@mkmmarket.com](mailto\:support@mkmmarket.com)
  - Provide your order details, including the product name, order number, and reason for the refund request.
2. **Investigation:**
  - MKMMarket will review your refund request within 7 business days.
  - Additional information may be requested to verify the issue (e.g., screenshots, error logs).
3. **Resolution:**
  - If the refund request is approved, the refund will be issued to the original payment method.
  - If the request is denied, you will be notified with a detailed explanation.

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### **3. Timeframe for Refunds**

1. **Submission Deadline:** Refund requests must be submitted within 14 days of purchase.
2. **Processing Time:** Approved refunds will be processed within 5-10 business days, depending on your payment provider.

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### **4. Exceptions**

1. **Free Products:** Refunds are not applicable to free products or promotional items.
2. **Custom Services:** Refunds for custom work, services, or one-on-one consultations are governed by separate agreements and are not covered under this policy.
3. **Third-Party Products:** If a product is provided by a third-party seller, their refund policy will apply, and MKMMarket will not be responsible for processing such refunds.

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### **5. Author and Seller Responsibility**

1. **Author Refund Obligations:** Authors are required to provide support for their products and resolve issues promptly. Refunds arising from unresolved issues may be deducted from the author’s account.
2. **Disputes:** In the case of disputes, MKMMarket reserves the right to mediate and make a final decision regarding refunds.

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### **6. Chargebacks**

1. **Disputed Transactions:** If a chargeback is initiated by the customer, MKMMarket will investigate and respond in accordance with the payment provider’s dispute process.
2. **Account Action:** Unwarranted chargebacks may result in the suspension or termination of your MKMMarket account.

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### **7. Platform Credits**

1. **Store Credits:** In some cases, refunds may be issued as store credits instead of cash refunds. These credits can be used for future purchases on the Platform.
2. **Non-Transferable:** Store credits are non-transferable and must be used within the specified validity period, if any.

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### **8. Amendments to This Policy**

MKMMarket reserves the right to update or modify this Refund Policy at any time. Changes will be communicated via the Platform, and continued use constitutes acceptance of the updated policy.

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### **9. Contact Us**

For any questions or concerns regarding this Refund Policy, please contact us:

- **Email:** support\@mkmmarket.com

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By purchasing a product on MKMMarket, you acknowledge that you have read, understood, and agree to this Refund Policy.

 

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